HELP FILE
LastPass for iOS
You can set up Touch ID during setup, or later in the Touch ID pane of System Preferences. To set keyboard preferences (open System Preferences, click Keyboard, then click the buttons at the top to see the available options). Use Touch ID (the power button). Press to turn on your MacBook Air (or just lift the lid or press any key).
- Safari 14 will let you use Face ID or Touch ID to log in to websites. The functionality is built on the WebAuthn component of the FIDO2 standard, and it allows for easier and more secure logins.
- Support for Touch ID authentication is limited to web applications that show Duo's inline browser prompt. In order to use Touch ID with Duo, make sure you have the following: A MacBook Pro or MacBook Air with a Touch ID button. A fingerprint enrolled in Touch ID (see how to do this at the Apple Support site). Chrome 70 or later.
LastPass for iOS is an app that will allow you to carry your LastPass data around with you and easily log in to websites from your iPhone, iPod Touch, and iPad. Once you install and log in to the app, you can set up and use Touch ID or Face ID, enable and use autofill, add and manage passwords, secure notes, and form fill items in your LastPass Vault, use security tools and manage your settings. You can also set up and use LastPass on your Apple Watch.
- How do I install and log in to the LastPass Password Manager app for iOS?
- How do I set up Face ID for account recovery in the LastPass app for iOS?
- How do I set up Touch ID for account recovery in the LastPass app for iOS?
- How do I enable and use autofill in the LastPass Password Manager app for iOS?
- How do I add and manage passwords in the LastPass Password Manager app for iOS?
- How do I add and manage secure notes in the LastPass Password Manager app for iOS?
- How do I add or manage items in the LastPass Password Manager app for iOS?
- How do I use Security tools in the LastPass Password Manager app for iOS?
- How do I manage my Settings in the LastPass Password Manager app for iOS?
- How do I use my Apple Watch with the LastPass Password Manager app for iOS?
- How do I retrieve crash logs from my iOS device for LastPass?
- What data is collected when I use the LastPass Password Manager app for iOS?
Where is the Touch ID sensor?
The Touch ID sensor is either in the Home button or—on iPad Air (4th generation)—the top button. When you follow the steps below, the onscreen instructions will tell you which button to use.
Follow these steps. Try using Touch ID after each step:
- Make sure that you have the latest version of iOS or iPadOS.
- Make sure that your fingers and the Touch ID sensor are clean and dry.* For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring.
- Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
Still not working?
Touch Id Manual Login Account
If the previous steps didn't help, you see 'Failed—unable to complete Touch ID setup', or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
- You can't turn on Touch ID
- Touch ID is dimmed or grayed out
If you need to enter your passcode
You might need to enter your passcode or Apple ID instead of using Touch ID in these situations:
- You just restarted your device
- Your fingerprint isn't recognized five times in a row
- You haven't unlocked your device in more than 48 hours
- You just enrolled or deleted fingerprints
- You're trying to open Touch ID & Passcode in the Settings menu
- You used Emergency SOS.
Touch Id Manual Login Sheet
* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.